Complaints

HMO Letting Agent Ltd Complaints Procedure:

1. If you have a concern, please initially refer it to the relevant department and present your complaint directly to the party you have been liaising with.

2. If you do not receive a satisfactory response or resolution, please refer the complaint to our Customer Services Department at info@hmolettingagent.co.uk. The complaint will be acknowledged within 3 working days and investigated. A full response will be received within 15 working days.

3. If the response is not satisfactory, please advise Customer Services and the matter will be referred for review. A full and final response from a HMO Letting Agent Ltd representative will be received within 15 working days.

4. If the final response is not satisfactory, you may contact the Property Redress Scheme for an independent review. Submit your complaint to the Property Redress Scheme within 12 months of receiving our final viewpoint letter. If we have not addressed your complaint within 8 weeks, you may refer your complaint to the Property Redress Scheme without our final viewpoint.

HMO Letting Agent Ltd is dedicated to delivering quality customer service and resolving any concerns in a timely and efficient manner. The complaint procedure is designed to provide a fair and transparent process for resolving any issues you may have with our company.